Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Are your watches authentic?

Absolutely. At Bellezza Watches, we pride ourselves on offering only 100% authentic timepieces. Every watch we sell is sourced directly from authorized dealers or trusted distributors, ensuring genuine products of the highest quality. We do not deal in replicas, imitations, or refurbished watches—only original pieces backed by integrity and trust.

2. Do your watches come with a manufacturer (AD) warranty?

While we do not provide an Authorized Dealer (AD) warranty, every watch purchased through our website is covered by our comprehensive 2-year in-house warranty. This warranty safeguards against manufacturing defects and workmanship issues.
In the rare event that you receive a defective product, we offer a 7-day return window from the date of delivery. For full details regarding warranty coverage, product returns, and refund eligibility, please consult our Returns and Refunds Policy.

3. How can I place an order?

Placing an order with us is simple and secure. Just follow these steps:

1. Browse our curated collection and select your desired watch.

2. Click "Add to Cart."

3. Proceed to checkout, where you can enter your shipping information and select your preferred payment method.

4. Confirm and complete your purchase.

We accept major credit cards and other secure payment options, as listed on our checkout page. All transactions are encrypted to ensure your information is protected.

4. What are your shipping costs and estimated delivery times?

We are pleased to offer free worldwide shipping on all orders.
Delivery timeframes may vary depending on your location, but on average, you can expect your watch to arrive within 8 to 14 business days. This estimate includes time for customs processing and clearance, which we handle on your behalf.

Detailed shipping timelines and estimated delivery dates are provided during the checkout process based on your shipping address.

5. How can I track my order?

Once your order has been processed and shipped, you will receive a shipping confirmation email that includes a tracking number.
You can use this number to monitor the status of your delivery in real-time through the courier’s website.
We typically ship through reputable logistics partners such as DHL, FedEx, UPS, USPS, and Canada Post, depending on your region.

6. What should I do if I receive a damaged or defective item?

If your watch arrives defective or damaged, please notify us within 7 days of receiving your order. We will guide you through the return or replacement process and ensure the matter is resolved swiftly.
To initiate a return, please reach out to our support team and refer to our full Returns and Refunds Policy for eligibility criteria and step-by-step instructions.

7. How can I get in touch with your customer service team?

We’re here to help. If you have any questions, concerns, or need assistance with your order, you can reach our customer support team by:

• Emailing us at support@bellezzawatches.com

• Filling out the contact form available on our website

We strive to respond to all inquiries within 24 to 48 hours during regular business days.